Namse Bangdzo Bookstore has a 30 day return policy. This means if you are not happy with your items, for whatever reason, you can return it for a full refund minus the shipping charges. If however the item you received is not what you ordered or defective we will refund you the full amount including shipping charges. Please contact us before returning an item, by phone 845-679-5906 ext. 1000 or by email: store@namsebangdzo.com